Gateway Assessor (face-to-face & telephone). at Middlesbrough Citizens Advice Bureau

Assessors carry out a telephone and/or face-to-face assessment to decide the best next steps for clients.

MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Morning
(9AM - 1PM)
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Afternoon
(1PM - 5PM)
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Evening
(5PM - 8PM)
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Hours per week 8 hours
Location Citizens Advice Middlesbrough, 9 Linthorpe Road (advice address), 3 Bolckow Street (postal address), Middlesbrough TS1 1TH We are next door to Yorkshire Bank and close to Marks and Spencers.
Description

Volunteers are needed to conduct initial assessment with clients to assess their needs either face-to-face of via telephone. Volunteers may help clients by providing information, signposting or making them an appropriate appointment for advice. They will also need to make careful case notes. Volunteers are required to commit to a minimum of 8 hours per week over two half day sessions. We provide a comprehensive accredited training programme that will give you the skills you need to deliver a high quality service to clients. Travel expenses are reimbursed.
Volunteers are also required to attend Workers Meetings (every second Wednesday of the month: 1pm - 3pm.

Please note: morning sessions are 9.30 - 13.30 and afternoon sessions are 12.00 - 16.00.

This opportunity will assist you in gaining the following skills:

  • Interpersonal/Confidence
  • Teamwork
  • Problem solving/Creativity
  • Analytical/Research
  • Communication Skills
  • Advice and Guidance
  • Interpersonal/Confidence

Training will be provided by the organisation for this position:

The training lasts for up to 6 months. You will start to assess clients within 3-4 months. Training includes observing and participating in Assessment appointments, attending Interview Skills courses and using self-study packs to increase your understanding of the role.

About you

The organisation has indicated the following requirements from volunteers who want to take this opportunity.

Essential: You need to be good at listening, able to work in a team, able to read & write English, do basic math, be non-judgemental and use I.T.

Desirable: Previous assessment and/or listening support experience would be an advantage

Interested?

Submit your info to this organisation today.

Register now!