Debt Support Assistant at Darlington Citizens Advice

To assist the Debt Support Team

MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Morning
(9AM - 1PM)
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available!
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Afternoon
(1PM - 5PM)
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available!
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available!
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Evening
(5PM - 8PM)
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Hours per week 2 hours
Location We are in the main market square in Darlington town centre.
Description

To support the Debt Specialist by working as part of a team reviewing cases, sending correspondence to clients and creditors to progress a case, challenging creditors, updating the systems and recording outcomes to ensure we meet
targets. You will gain experience of working within a busy Citizens Advice Bureau working with the busy debt team to ensure clients know their rights and obligations when they are dealing with creditors. You will learn how to negotiate and challenge debts. Duties include: Negotiation with creditors via correspondence or telephone, Recording outcomes, Updating the systems with data, Reviewing and progressing a debt case, collating social policy issues and ensuring we campaign for change.

This opportunity will assist you in gaining the following skills:

  • Interpersonal/Confidence
  • Problem solving/Creativity
  • Analytical/Research

Training will be provided by the organisation for this position:

We have a Debt Support worker who will lead the team and give support when needed. We will train you how to use our systems and you will have access to our database of e-learn training in other subjects e.g. Debt, Housing, Employment, Immigration and Consumer Rights.

We are unable to reimburse travel expenses

About you

The organisation has indicated the following requirements from volunteers who want to take this opportunity.

Essential: Negotiation Skills, attention to detail

Desirable: Empathy to clients

Interested?

Submit your info to this organisation today.

Register now!