Outreach Support Assistant at Darlington Citizens Advice

To support the Outreach Team for Darlington CAB

MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Morning
(9AM - 1PM)
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Afternoon
(1PM - 5PM)
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Evening
(5PM - 8PM)
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Hours per week 2 hours
Location We are in the main market square in Darlington town centre
Description

To support the Outreach Team by working as part of a team reviewing cases, sending correspondence to clients and third parties to progress a case, updating the systems, recording outcomes, to ensure we meet targets. You will gain experience of working within a busy Citizens Advice Bureau working with the outreach team to ensure clients know their rights and obligations when they are dealing with life changes due to illness i.e. benefits, debt, housing and employment. Duties will include: Dealing with correspondence or using telephone, Using template letters, recording outcomes, updating the systems with data, reviewing and progressing a case, ollating social policy issues and ensuring we campaign for change.

This opportunity will assist you in gaining the following skills:

  • Interpersonal/Confidence
  • Teamwork
  • Problem solving/Creativity
  • Planning/Organising
  • Analytical/Research

Training will be provided by the organisation for this position:

We will train you how to use our systems and you will have access to our database of e-learn training in other subjects- Debt, Housing, Employment, Immigration, and Consumer Rights.

We are unable to reimburse travel expenses

About you

The organisation has indicated the following requirements from volunteers who want to take this opportunity.

Essential: Good communication and negotiating skills

Desirable: team work, IT Skills

Interested?

Submit your info to this organisation today.

Register now!