Volunteer Administration Worker Purpose of the role• To help ensure the smooth running and organisation of the Health Advice Project Main duties and responsibilities include:• Dealing with correspondence & typing letters (template letters)• Updating databases and information systems (ongoing training given)• Filing • Photocopying • Collating information to progress a case • Answering the telephone, contacting clients and third parties where appropriate • Completing social policy forms • organising information to progress a case Personal skills and qualities that an administrator needs:• A commitment to the aims and principles of the CAB service • To be organised and systematic • An understanding of the importance of CAB work • Excellent communication skills, both orally and in writing • A willingness to attend training and other meetings • To be able to work as part of a team.
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