Initial Contact team members carry out a quick, 5-minute assessment to decide upon the best next steps for clients – do they need information, to be seen by an assessor or adviser, or can another agency help them better?
This is an intense, dynamic, and focused role. As member of the Initial Contact tea, you will:
- Meet and greet clients via phone, email or in person
- Identify the client’s presenting problem(s) and situation
- Assess the risk/urgency of the client’s issue and their ability to deal with the problem themselves
- Identify and explain the clients’ options
- Ensure clients know that they can get back in touch if necessary
- Refer, signpost & provide information
- Update Casebook to record your client contacts
Similar Opportunities
Student representative at Teesside University’s Access and Participation Plan Project Group which is tasked with reducing the gap in employment rates for students from areas that have low participation in Higher Education.
Be a student representative at Teesside University's Access and Participation Plan Project Groups. The Group's focus is the implementation of activities aimed at increasing the number of students at the University who have experienced the care system
Course Representatives are elected representatives for each course.
