Volunteer adviser for Citizens Advice in Redcar.

What You'll Do: 

Our Volunteer Advisers talk to clients face to face, over the phone or by email.  They find out what the client’s problem is and explore the options available to sort it out.  Advisers explain to the client what options they have so that the client can find a way forward.   They may also give practical help such as completing forms, writing letters or making telephone calls.  They finish by writing up a summary of the clients’ problem and what action they have taken. There will always be a supervisor present for help and guidance, and you will be part of our lovely team of volunteers.

Why You'll Love It: 
Our goal is to help everyone find a way forward, whatever problem they face. You will be helping clients to find a way forward witha wide variety of issues including problems with benefits,  debts and consumer issues.
What You'll Learn: 
Full training on a wide range of issues is given. This is online and can be completed at your own pace.
What We're Looking For: 
have experience in an advice or advocacy role be friendly and approachable be non-judgmental and respect views, values and cultures that are different to your own have good listening skills have excellent verbal and written communication skills have good maths and IT skills be able to understand information and explain it to others be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection be willing to undertake ongoing training  to ensure your knowledge in your role is kept up to date
Summary
Volunteering
Community
Poverty
Disability
Homelessness
Redcar and Cleveland
26 Weeks Minimum
8 Hours / Week
Skills you will develop: 
Problem Solving
Research
Written Communication
Adaptability
Crisis Management
Requirements: 
In-Person Interview
Over 18
Training
These documents must be completed: 

Similar Opportunities

 
Literacy Support Volunteer (Virtual) 
The Literacy Pirates
Min. 0 Weeks Minimum weeks
Literacy Support Volunteer (Virtual) 
Volunteering

As a Volunteer Crewmate, your role is to join our online sessions and help children practise their reading and writing in small groups by providing constant encouragement, positivity and celebration of their achievements.

 
Volunteer Gardener
Teesside & District Society for the Blind
Min. 6 Weeks Minimum weeks
Volunteer Gardener
Volunteering
Community, Mental Health, Social Care, Older People, Environment

Would you like to work with others to help develop and nurture our peaceful, restorative garden? You’ll be helping create and maintain a set of magical spaces designed to uplift everyone who spends time here

 
Home Visitor for visually impaired clients
Teesside & District Society for the Blind
Min. 0 Weeks Minimum weeks
Home Visitor for visually impaired clients
Volunteering
Community, Social Care, Disability

They will often involve a volunteer befriender visiting a visually impaired person in their home, perhaps for a cup of tea and a chat, or accompanying them to an activity.

Related Articles

Volun-tees
January Newsletter
Welcome Back for Semester 2
Volun-tees
The Access Project
Here at The Access Project, we will be taking this opportunity to thank our amazing team of student volunteer tutors.
Volun-tees
February Newsletter
Welcome!!