Volunteer adviser for Citizens Advice in Redcar.

What You'll Do: 

Our Volunteer Advisers talk to clients face to face, over the phone or by email.  They find out what the client’s problem is and explore the options available to sort it out.  Advisers explain to the client what options they have so that the client can find a way forward.   They may also give practical help such as completing forms, writing letters or making telephone calls.  They finish by writing up a summary of the clients’ problem and what action they have taken. There will always be a supervisor present for help and guidance, and you will be part of our lovely team of volunteers.

Why You'll Love It: 
Our goal is to help everyone find a way forward, whatever problem they face. You will be helping clients to find a way forward witha wide variety of issues including problems with benefits,  debts and consumer issues.
What You'll Learn: 
Full training on a wide range of issues is given. This is online and can be completed at your own pace.
What We're Looking For: 
have experience in an advice or advocacy role be friendly and approachable be non-judgmental and respect views, values and cultures that are different to your own have good listening skills have excellent verbal and written communication skills have good maths and IT skills be able to understand information and explain it to others be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection be willing to undertake ongoing training  to ensure your knowledge in your role is kept up to date
Summary
Volunteering
Community
Poverty
Disability
Homelessness
Redcar and Cleveland
26 Weeks Minimum
8 Hours / Week
Skills you will develop: 
Problem Solving
Research
Written Communication
Adaptability
Crisis Management
Requirements: 
In-Person Interview
Over 18
Training
These documents must be completed: 

Similar Opportunities

 
Disco Volunteer
Creative Support
Min. 26 Weeks Minimum weeks
Disco Volunteer
Volunteering
Community, Disability, Mental Health, Social Care

We are looking for Volunteers to help us at the weekly Stockton disco held at The Oxbridge. We would like support with selling tickets on the door, running the tuck shop, handing out the refreshments, and helping to set up the room.

 
BrightBites: Children's oral health educator volunteers needed
Dentaid - BrightBites
Min. 0 Weeks Minimum weeks
BrightBites: Children's oral health educator volunteers needed
Volunteering
Health, Poverty

BrightBites is an oral health education initiative for children up to 11 years old, the purpose of the programme is to raise awareness to children about the importance of good oral health through an interactive presentation.

 
Engineering Students Wanted!
IntoUniversity
Min. 0 Weeks Minimum weeks
Engineering Students Wanted!
Volunteering
Community, Young People, Poverty, Education, Families

We are an organisation that works alongside Primary Schools, this includes a programme that we offer called a FOCUS week! On Tuesday's of the FOCUS week we ask that an Engineer can come in to speak to the young people about their journey!

Related Articles

Volun-tees
Mayowa Labiran Case Study
Mayowa Labiran Volunteering Case Study
Volun-tees
Organisation Spotlight - Depaul UK Nightstop and Positive Pathways
Organisation Spotlight - Depaul UK Nightstop and Positive Pathways
Volun-tees
Do Good, Feel Good - Crisp packet project with Nitelight
Do Good, Feel Good - Crisp packet project with Nitelight