Volunteer adviser for Citizens Advice in Redcar.

What You'll Do: 

Our Volunteer Advisers talk to clients face to face, over the phone or by email.  They find out what the client’s problem is and explore the options available to sort it out.  Advisers explain to the client what options they have so that the client can find a way forward.   They may also give practical help such as completing forms, writing letters or making telephone calls.  They finish by writing up a summary of the clients’ problem and what action they have taken. There will always be a supervisor present for help and guidance, and you will be part of our lovely team of volunteers.

Why You'll Love It: 
Our goal is to help everyone find a way forward, whatever problem they face. You will be helping clients to find a way forward witha wide variety of issues including problems with benefits,  debts and consumer issues.
What You'll Learn: 
Full training on a wide range of issues is given. This is online and can be completed at your own pace.
What We're Looking For: 
have experience in an advice or advocacy role be friendly and approachable be non-judgmental and respect views, values and cultures that are different to your own have good listening skills have excellent verbal and written communication skills have good maths and IT skills be able to understand information and explain it to others be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection be willing to undertake ongoing training  to ensure your knowledge in your role is kept up to date
Summary
Volunteering
Community
Poverty
Disability
Homelessness
Redcar and Cleveland
26 Weeks Minimum
8 Hours / Week
Skills you will develop: 
Problem Solving
Research
Written Communication
Adaptability
Crisis Management
Requirements: 
In-Person Interview
Over 18
Training
These documents must be completed: 

Similar Opportunities

 
Digital Communications Volunteer/ Social Media Volunteer
Healthwatch Darlington
Min. 1 Weeks Minimum weeks
Digital Communications Volunteer/ Social Media Volunteer
Volunteering

As a Digital communications volunteer/social media volunteer you will be supporting Healthwatch Darlington to manage our social media and website by creating and/ or reviewing content and responding to people’s comments or queries.

 
Christmas Holiday Project Volunteer
Solidarity Sports
Min. 0 Weeks Minimum weeks
Christmas Holiday Project Volunteer
Volunteering
Mental Health, Young People, Sports, Social Care, Poverty

We are a charity that harnesses the transformative power of play and exercise to help vulnerable children recover from complex trauma.

 
Helping with Disabled Riding Therapy Lessons & Horse Care
Unicorn Centre
Min. 0 Weeks Minimum weeks
Helping with Disabled Riding Therapy Lessons & Horse Care
Volunteering

Helping with the care of the horses and assisting in riding therapy lessons with our disabled riders.

Related Articles

Volun-tees
Teesside Hospice Open days
Teesside Hospice Open Day
TU Enterprise
Get involved with Enactus Teesside!
Enactus are an international organisation that supports students across the world to engage in social action and social enterprise.
Volun-tees
Volunteering with the British Dietetic Association (BDA)