Anita Rutkauskaite - Appropriate Adult Volunteer
Anita tells us about her role with Middlesbrough and Stockton Mind as an Appropriate Adult Volunteer

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Min. 52 Weeks Minimum weeks
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Assessors carry out an initial assessment to decide the best next steps for clients – do they need information, an advice interview, or can another agency help them better?

 
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Citizens Advice Middlesbrough
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Initial Contact team members carry out a quick, 5-minute assessment to decide upon the best next steps for clients – do they need information, to be seen by an assessor or adviser, or can another agency help them better?

 
Generalist Adviser
Citizens Advice Middlesbrough
Min. 52 Weeks Minimum weeks
Generalist Adviser
Volunteering
Community, Crisis Support

A generalist adviser sees clients who have been assessed as needing further help to explore and resolve their problems.