Customer Service Volunteer

Customer Service Volunteer

As a Sales Assistant Volunteer you will be at the till, serving customers as the friendly face of your shop. You will help people facing poverty around the world by giving great customer service and making donors and customers feel welcome.

What You'll Do:

Come and joint the team in our busy town centre charity shop, operating over 2 floors and selling clothing, accessories, homewares and linens, with a large books, movies and music room and also vintage and bridal departments. We are one of the largest Oxfam shops in the UK. It is a very interesting and enjoyable workspace with a very friendly team. Volunteers who manage the tills and look after the shop floor play a vital role in creating a welcoming atmosphere in the shop. They are the main point of contact with our customers and donors.

We’ll give you ongoing training and support so that you can feel right at home as part of the Oxfam Community!

You can also get travel costs too. Whatever you need, we’re here to help.

At Oxfam we know that everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role which works for you. You can find out more about volunteering with Oxfam here.

Why You'll Love It:

Volunteering can be very flexible to suit you. By volunteering for a few hours a week, you will meet new people and have some fun for a good cause. You will be helping Oxfam in its mission to achieve a just world without poverty An opportunity to develop and improve your retail skills and experience Full training and support will be given The chance to volunteer with loads of other great people Reasonable local travel expenses can be reimbursed in line with Oxfam's policy

What You'll Learn:

As a Sales Assistant Volunteer you’ll develop skills that boost your confidence: Improving your communication skills in this customer-facing role Serving customers on the till, handling cash and card payments Creating a friendly shop environment to make everyone feel welcome Keep the shop floor tidy Answer the telephone Accept donations

What We're Looking For:

We will give you all the training and support you need so you will develop your skills as part of our team. You don’t need to have any experience – we’ve got you covered. We are looking for individuals with: An enthusiasm for Oxfam's work A willingness to learn An ability to stay calm when busy Good communication skills Ability to get on with people