• Provide a listening ear and apply effective mentoring skills to help build client confidence and self-esteem.
• Arrange to meet the person at a convenient and appropriate location
• Update case notes
• Liaise with Positive Pathways staff team
• Familiarise self with person’s referral and assessment information
• Identify the person’s outstanding housing related issues
• Sign post, advise, refer to appropriate services
• Accompany people to appointments
• Attend initial and periodic training during the course of the role
• Support the delivery of weekly drop-in and wellbeing groups
• Support the team providing food and drinks (toast and tea/coffee) during drop-in.
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