Initial Contact team members carry out a quick, 5-minute assessment to decide upon the best next steps for clients – do they need information, to be seen by an assessor or adviser, or can another agency help them better?
This is an intense, dynamic, and focused role. As member of the Initial Contact tea, you will:
- Meet and greet clients via phone, email or in person
- Identify the client’s presenting problem(s) and situation
- Assess the risk/urgency of the client’s issue and their ability to deal with the problem themselves
- Identify and explain the clients’ options
- Ensure clients know that they can get back in touch if necessary
- Refer, signpost & provide information
- Update Casebook to record your client contacts
Similar Opportunities
The Volunteer Fundraising Administrator Role is to support the fundraising team with administrative support such as producing thank you letters and helping with event administration.
We are a charity that harnesses the transformative power of play and exercise to help vulnerable children recover from complex trauma. Your role is to support our children in after-school clubs and help them reach their full potential.
We are a charity that harnesses the transformative power of play and exercise to help vulnerable children recover from complex trauma. Our Champions homework club will support our children's aspirations and unlock their potential.
