Initial Contact team members carry out a quick, 5-minute assessment to decide upon the best next steps for clients – do they need information, to be seen by an assessor or adviser, or can another agency help them better?
This is an intense, dynamic, and focused role. As member of the Initial Contact tea, you will:
- Meet and greet clients via phone, email or in person
- Identify the client’s presenting problem(s) and situation
- Assess the risk/urgency of the client’s issue and their ability to deal with the problem themselves
- Identify and explain the clients’ options
- Ensure clients know that they can get back in touch if necessary
- Refer, signpost & provide information
- Update Casebook to record your client contacts
Similar Opportunities
Create Easter Chicks and Easter Bunting for people and their families who are living with Autism and Dementia
This Do Good, Feel Good Event will be a £1 Clothing Sale in line with the Sustainable Futures Strategy and also the cost-of-living crisis.
Do you have a passion for the great outdoors and a motivation to support others in your community to visit the National Parks? Free Training for ethnically and culturally diverse communities to learn new skills. We would love to hear from you!