Initial Contact team members carry out a quick, 5-minute assessment to decide upon the best next steps for clients – do they need information, to be seen by an assessor or adviser, or can another agency help them better?
This is an intense, dynamic, and focused role. As member of the Initial Contact tea, you will:
- Meet and greet clients via phone, email or in person
- Identify the client’s presenting problem(s) and situation
- Assess the risk/urgency of the client’s issue and their ability to deal with the problem themselves
- Identify and explain the clients’ options
- Ensure clients know that they can get back in touch if necessary
- Refer, signpost & provide information
- Update Casebook to record your client contacts
Similar Opportunities
As an Online Feedback Collector, your role will be to collect feedback about people’s experiences of health and social care services that have been posted online and log this information anonymously.
We are a charity that harnesses the transformative power of play and exercise to help vulnerable children recover from complex trauma.
Helping with the care of the horses and assisting in riding therapy lessons with our disabled riders.
