Inspire our visitors! As a Visitor Ambassador volunteer, you will help ensure that all visitors have an enjoyable time with us during our Summer Celebration. During this exciting year of railway celebrations, you will be part of a supportive team.
What You'll Do:
-
-
- Be the friendly face of the museum, ensuring all visitors feel welcome
- Assist with the flow of visitors into the museum and steward our exhibition spaces
- Share insights and stories related to the collection
- Be informed of all facilities, events and exhibitions taking place across the site, and actively promote these to enhance the visitor experience and encourage repeat visits
- Answer visitor queries or seek the assistance of those who can do so
- Provide feedback and advice on the daily activities of the museum and the visitor experience
Why You'll Love It:
You will be the friendly and welcoming face of the museum, sharing the knowledge that you will learn about our collection, facilities, visitor journey and how we’re commemorating the 200th anniversary of the modern railway.
During this exciting year of railway celebrations, you will be part of a supportive team of colleagues, gaining customer service experience and building your confidence in a stimulating environment. You will help greet visitors, anticipate and respond to their needs, and listen to their feedback.
What You'll Learn:
We want to ensure you have a rewarding experience with us. That’s why we’ll provide:
An opportunity to develop skills and enhance your CV.
Our Inspiring Service Training to help you develop your customer service skills.
A chance to meet new people and make friends.
Travel expenses up to £7.
A reference upon request for all volunteers who have supported the museum.
An opportunity to make a difference to our museum.
What We're Looking For:
This role is perfect for people who:
Enjoy collaborating with volunteers and staff as part of a supportive team.
Have an enthusiastic approach to delivering a positive visitor experience.
Are eager to learn about our museum and event programme and are able to communicate this information clearly to visitors.
Demonstrate an ability to understand and follow safety procedures
We ask all volunteers to show inclusive behaviours, valuing everyone’s contribution, and promoting a culture of openness.
Summary
Volunteering
Another city in the UK
10 Weeks Minimum
0 Hours / Week
Skills you will develop:
Active listening
Organisation
Teamwork/Collaboration
Customer Service
Interpersonal / Confidence
Languages you should know:
English
Limited working
Requirements:
DBS check
Over 18
Training
These documents must be completed:
Similar Opportunities
Independent Monitoring Boards- HMP Deerbolt - Barnard Castle and Derwentside Immigration Detention Centre
Independent Monitoring Board
Min. 0 Weeks Minimum weeks
Independent Monitoring Boards- HMP Deerbolt - Barnard Castle and Derwentside Immigration Detention Centre
Volunteering
Mental Health, Refugees, Human Rights
Inside every prison, immigration removal centre and short-term holding facility there is an Independent Monitoring Board (IMB).
Do Good, Feel Good, Keep Boro Tidy Litter pick 26.02.2026
Volun-tees
Min. 0 Weeks Minimum weeks
Do Good, Feel Good, Keep Boro Tidy Litter pick 26.02.2026
Volunteering
Community, Environment
Keep Boro Tidy Community Litter Pick, a Do Good, Feel Good event with Middlesbrough Council Newport Community Hub, come and join us to give back to our community. Thursday 26th February, from 12:30-14:30
Do Good, Feel Good, 'LOVE' Volunteering Craft event 13.02.2026
Volun-tees
Min. 0 Weeks Minimum weeks
Do Good, Feel Good, 'LOVE' Volunteering Craft event 13.02.2026
Volunteering
Community
Do Good, Feel Good - To celebrate Student Volunteering Week we are ending the week with a 'Love' themed craft event.
