Visitor Ambassador

I'm Interested! 

Our visitor ambassador volunteers play a role in ensuring that all visitors have an enjoyable time with us. You will be the friendly and welcoming face of the museum.

What You'll Do: 
  • You will be the friendly face of the museum, ensuring that all visitors feel welcome 
  • Assisting with the flow of visitors into the museum 
  • You will be well informed of all facilities, events and exhibitions taking place in the museum, and actively promote these to enhance visitor experience. 
  • You will answer visitor queries or seek the assistance of those who can do so. 
  • Providing feedback and advice on the daily activities of the museum 
Why You'll Love It: 
In this role you will have the opportunity to contribute to both long-term developments and day-to-day operations, helping the museum report on key targets by tracking visitor figures. Your feedback and insights will also influence the ongoing process of creating new models of visitor engagement.     You will also act as part of a supportive team of colleagues, gaining customer service experience and building your confidence in a stimulating environment. Exercising or improving your communication skills, you will help greet visitors, listen and respond to their needs, orientate and direct them, and answer any questions they may have – equipping them with the information that they need to make the most out of their visit.  
What You'll Learn: 
You will learn about our museum, the collections, the local area, our events programme and our Vision 2025 plans.   As a volunteer you’ll learn about our Health and Safety Policies, procedures, and risk assessments, allowing you to take care of your own personal safety and that of others. 
What We're Looking For: 
The ability to collaborate with others and join a supportive team of volunteers.  Be friendly and willing to build your confidence around being approached by and engaging with visitors  Be enthusiastic about improving visitor experience and sharing your passion for the museum  Organisational skills that will be utilised when letting your supervisor know your availability.   An ability or willingness to learn a range of information about our museum, the collections, the local area, our events programme and our Vision 2025 plans.  We ask all our volunteers to show inclusive behaviours, valuing everyone’s contribution, and promoting a culture of openness   
Summary
Volunteering
Another city in the UK
0 Weeks Minimum
0 Hours / Week
Skills you will develop: 
Active listening
Organisation
Teamwork/Collaboration
Customer Service
Interpersonal / Confidence
Languages you should know: 
English
Limited working
Requirements: 
DBS check
Over 18
Training
These documents must be completed: 
File 2023-04-27_VisitorAmbassador_VIP_V1.docx
File 2022-07-06_B-8_VolunteerApplicationForm_V1 (2).docx

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