Visitor Ambassador

Inspire our visitors! As a Visitor Ambassador volunteer, you will help ensure that all visitors have an enjoyable time with us during our Summer Celebration. During this exciting year of railway celebrations, you will be part of a supportive team.

What You'll Do:

Be the friendly face of the museum, ensuring all visitors feel welcome
Assist with the flow of visitors into the museum and steward our exhibition spaces
Share insights and stories related to the collection
Be informed of all facilities, events and exhibitions taking place across the site, and actively promote these to enhance the visitor experience and encourage repeat visits
Answer visitor queries or seek the assistance of those who can do so
Provide feedback and advice on the daily activities of the museum and the visitor experience

Why You'll Love It:

You will be the friendly and welcoming face of the museum, sharing the knowledge that you will learn about our collection, facilities, visitor journey and how we’re commemorating the 200th anniversary of the modern railway. During this exciting year of railway celebrations, you will be part of a supportive team of colleagues, gaining customer service experience and building your confidence in a stimulating environment. You will help greet visitors, anticipate and respond to their needs, and listen to their feedback.

What You'll Learn:

We want to ensure you have a rewarding experience with us. That’s why we’ll provide: An opportunity to develop skills and enhance your CV. Our Inspiring Service Training to help you develop your customer service skills. A chance to meet new people and make friends. Travel expenses up to £7. A reference upon request for all volunteers who have supported the museum. An opportunity to make a difference to our museum.

What We're Looking For:

This role is perfect for people who: Enjoy collaborating with volunteers and staff as part of a supportive team. Have an enthusiastic approach to delivering a positive visitor experience. Are eager to learn about our museum and event programme and are able to communicate this information clearly to visitors. Demonstrate an ability to understand and follow safety procedures We ask all volunteers to show inclusive behaviours, valuing everyone’s contribution, and promoting a culture of openness.   

Summary

Volunteering

Another city in the UK

10 Weeks Minimum

0 Hours / Week

Skills you will develop:

Active listening

Organisation

Teamwork/Collaboration

Customer Service

Interpersonal / Confidence

Languages you should know:

English

Limited working

Requirements:

DBS check

Over 18

Training

These documents must be completed:

2025-05-27_VisitorAmbassador(Summer)_RD (1) (1).docx

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