Volunteer adviser for Citizens Advice in Redcar.

What You'll Do: 

Our Volunteer Advisers talk to clients face to face, over the phone or by email.  They find out what the client’s problem is and explore the options available to sort it out.  Advisers explain to the client what options they have so that the client can find a way forward.   They may also give practical help such as completing forms, writing letters or making telephone calls.  They finish by writing up a summary of the clients’ problem and what action they have taken. There will always be a supervisor present for help and guidance, and you will be part of our lovely team of volunteers.

Why You'll Love It: 
Our goal is to help everyone find a way forward, whatever problem they face. You will be helping clients to find a way forward witha wide variety of issues including problems with benefits,  debts and consumer issues.
What You'll Learn: 
Full training on a wide range of issues is given. This is online and can be completed at your own pace.
What We're Looking For: 
have experience in an advice or advocacy role be friendly and approachable be non-judgmental and respect views, values and cultures that are different to your own have good listening skills have excellent verbal and written communication skills have good maths and IT skills be able to understand information and explain it to others be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection be willing to undertake ongoing training  to ensure your knowledge in your role is kept up to date
Summary
Volunteering
Community
Poverty
Disability
Homelessness
Redcar and Cleveland
26 Weeks Minimum
8 Hours / Week
Skills you will develop: 
Problem Solving
Research
Written Communication
Adaptability
Crisis Management
Requirements: 
In-Person Interview
Over 18
Training
These documents must be completed: 

Similar Opportunities

 
Volunteer tutor - English or maths
Action Tutoring
Min. 10 Weeks Minimum weeks
Volunteer tutor - English or maths
Volunteering
Young People, Poverty, Education

Children from lower-income families are less likely to achieve academically than their better-off peers. Action Tutoring is a charity that works to level the playing field.

 
Telephone Wellbeing Caller
Deafblind UK
Min. 12 Weeks Minimum weeks
Telephone Wellbeing Caller
Volunteering
Community, Social Care, Older People, Disability

Keeping in regular contact with our members to check on their wellbeing is one of our key services. Our Wellbeing Volunteers contact a range of different members every week to make a friendly 'check in' call and have a chat.

 
Stalking educator
Alice Ruggles Trust
Min. 0 Weeks Minimum weeks
Stalking educator
Volunteering
Young People, Education, Crime and Violence

Stalking is a horrific crime affecting 1 in 5 women and 1 in 10 men. We want your help raising awareness of stalking amongst school students and to try and prevent it from happening.