Telephone Wellbeing Caller

Keeping in regular contact with our members to check on their wellbeing is one of our key services. Our Wellbeing Volunteers contact a range of different members every week to make a friendly 'check in' call and have a chat.

What You'll Do:

Contacting different members on a weekly basis to check on their wellbeing
Identifying needs and further support
Providing basic emotional support to members
Making additional support calls to deafblind members as required
Supporting with data collection
Completing online contact record following each contact

Why You'll Love It:

Be part of a friendly and dedicated team The satisfaction of knowing you will be making a difference to real people’s lives New communication skills The opportunity to learn and gain a wider understanding of dual sensory loss We ensure all volunteers who join our team are well equipped to undertake any tasks and will provide training and supervision throughout your journey with us. Any specific training will be outlined within your onboarding and induction stages and then discussed at your reviews with your named lead contact

What You'll Learn:

Communication skills Empathy About our charity and services and others available How to make phone calls to members How to use our database

What We're Looking For:

Confidence and good communication skills but are also someone who may be wanting to build their confidence levels Good listening skills A warm, friendly and engaging telephone manner Empathy with the pressures on deafblind people, their families and an understanding of their need for support Good IT skills Self-motivation with the ability to work on your own initiative, within the environment of a supportive team Able to enjoy interacting with our members from simple information calls to calls where Deafblind UK has changed their life, but also able to efficiently deal with emotional calls

Summary

Volunteering

Community

Social Care

Older People

Disability

Middlesbrough

12 Weeks Minimum

0 Hours / Week

Skills you will develop:

Communication

Empathy

Interpersonal / Confidence

Languages you should know:

English

Full professional

Requirements:

Statement of Motivation

DBS check

Phone Interview

Training

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