Volunteer adviser for Citizens Advice in Redcar.

What You'll Do: 

Our Volunteer Advisers talk to clients face to face, over the phone or by email.  They find out what the client’s problem is and explore the options available to sort it out.  Advisers explain to the client what options they have so that the client can find a way forward.   They may also give practical help such as completing forms, writing letters or making telephone calls.  They finish by writing up a summary of the clients’ problem and what action they have taken. There will always be a supervisor present for help and guidance, and you will be part of our lovely team of volunteers.

Why You'll Love It: 
Our goal is to help everyone find a way forward, whatever problem they face. You will be helping clients to find a way forward witha wide variety of issues including problems with benefits,  debts and consumer issues.
What You'll Learn: 
Full training on a wide range of issues is given. This is online and can be completed at your own pace.
What We're Looking For: 
have experience in an advice or advocacy role be friendly and approachable be non-judgmental and respect views, values and cultures that are different to your own have good listening skills have excellent verbal and written communication skills have good maths and IT skills be able to understand information and explain it to others be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection be willing to undertake ongoing training  to ensure your knowledge in your role is kept up to date
Summary
Volunteering
Community
Poverty
Disability
Homelessness
Redcar and Cleveland
26 Weeks Minimum
8 Hours / Week
Skills you will develop: 
Problem Solving
Research
Written Communication
Adaptability
Crisis Management
Requirements: 
In-Person Interview
Over 18
Training
These documents must be completed: 

Similar Opportunities

 
Trustee - Treasurer
Tees Women Poets
Min. 0 Weeks Minimum weeks
Trustee - Treasurer
Volunteering
Community, Mental Health, Poverty, Arts, Culture

The Tees Women Poets support women of all backgrounds in the Tees Valley to build personal & professional skills through writing and performing poetry. Operating since 2011 but newly a charity, we need a good treasurer to keep us right.

 
Researcher - Cognitive Psychology
MIND Lab
Min. 0 Weeks Minimum weeks
Researcher - Cognitive Psychology
Volunteering

Volunteer research assistant positions are available at the MIND Lab at the Dept. of Psychology, Teesside University. This is for people who are interested in gaining experience conducting lab-based research in cognitive psychology.

 
Unity Supporting children and young people 8yrs – 25yrs
A Way Out Charity
Min. 0 Weeks Minimum weeks
Unity Supporting children and young people 8yrs – 25yrs
Volunteering
Young People

Supporting children and young people 8yrs – 25yrs

Related Articles

Volun-tees
June 2025 Newsletter
June Newsletter 2025
Volun-tees
Chidera Keren Goodluck-Oputa Case Study
Chidera Keren Goodluck-Oputa Case Study
Volun-tees
Do Good, Feel Good - Beyond Gold, Good Food Middlesbrough
Do Good, Feel Good - Beyond Gold, Good Food Middlesbrough