Volunteer adviser for Citizens Advice in Redcar.
Our Volunteer Advisers talk to clients face to face, over the phone or by email. They find out what the client’s problem is and explore the options available to sort it out. Advisers explain to the client what options they have so that the client can find a way forward. They may also give practical help such as completing forms, writing letters or making telephone calls. They finish by writing up a summary of the clients’ problem and what action they have taken. There will always be a supervisor present for help and guidance, and you will be part of our lovely team of volunteers.
Similar Opportunities
Do you enjoy being out in nature and walking? Contribute your time supporting us to run walks in the local area. Supporting members and sharing lived experience to build on the community that prevents barriers and improves well being.
Assessors carry out an initial assessment to decide the best next steps for clients – do they need information, an advice interview, or can another agency help them better?
Initial Contact team members carry out a quick, 5-minute assessment to decide upon the best next steps for clients – do they need information, to be seen by an assessor or adviser, or can another agency help them better?