Volunteers in this role will be based in the Visitors Centre. The Visitors’ Centres exist to meet the needs of adults and children visiting relatives or friends in prison. They aim to offer a safe, pleasant environment where all visitors are met with dignity and respect, provided with the facilities they need and offered information, support and the opportunity to discuss the difficulties they may face in confidence. Volunteers in this role will welcome and register all visitors arriving for a prison visit. They will support families who are waiting to go into the prison for their visit by offering listening support, providing information to first time visitors, and they also serve refreshments. The Visitor's Centre is based outside of the prison.
Locations: Visitors’ Centres at HMP Durham, HMP Frankland and HMP&YOI Low Newton in Durham, HMP Holme House in Stockton, HMP & YOI Deerbolt in Barnard Castle and HMP Northumberland near Morpeth.
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