Help us bring the railways to life for our visitors by supporting with the running of passenger trains.

What You'll Do: 

By engaging with visitors whilst they queue you will communicate any information that will help them get the most out of their experience, including guidance regarding ticketing, how to safely board the train and exit the platform.  

 

Acting as the interface between our Operations team and the train crew, you will be involved in delivering one of the most popular attractions at the museum.  

 

In this role you’ll:  

  • Assist the train crew in preparing for passenger train rides 
  • Engage with and assist passengers to enhance their experience 
  • Check tickets and communicate to visitors how/where tickets can be purchased 
  • Liaise with the Operations team to attend to the needs of all prospective passengers  
  • Liaise with the train crew to help board and disembark passengers safely 
  • Help maintain a safe working and passenger environment 
Why You'll Love It: 
We want to ensure you have a rewarding experience with us. That’s why we’ll provide:  An opportunity to develop skills and enhance your CV.  A chance to meet new people and make friends.  Travel expenses up to £7.  A reference upon request for all volunteers who have supported the museum.  An opportunity to make a difference to our museum. 
What You'll Learn: 
This role is perfect for people who:  Enjoy collaborating with volunteers and staff as part of a supportive team.  Have an enthusiastic approach to delivering a positive visitor experience.  Are able to communicate information clearly to colleagues and visitors.  Demonstrate an ability to understand and follow safety procedures 
What We're Looking For: 
Volunteer Open Days: 24, 29-30 May (attend one day only, please specify availability in application)  Volunteer Induction: 30 June & 5 July (attend one day only, please specify availability in application)  Inspiring Service Training: 11 July 
Summary
Volunteering
Culture
Another city in the UK
0 Weeks Minimum
0 Hours / Week
Skills you will develop: 
Teamwork/Collaboration
Time Management
Communication
Languages you should know: 
English
Professional working
Requirements: 
Statement of Motivation
DBS check
In-Person Interview
Training
These documents must be completed: 

Similar Opportunities

 
Trustee - Treasurer
Tees Women Poets
Min. 0 Weeks Minimum weeks
Trustee - Treasurer
Volunteering
Community, Mental Health, Poverty, Arts, Culture

The Tees Women Poets support women of all backgrounds in the Tees Valley to build personal & professional skills through writing and performing poetry. Operating since 2011 but newly a charity, we need a good treasurer to keep us right.

 
Hemlington Week of Action volunteers
Middlesbrough Council
Min. 0 Weeks Minimum weeks
Hemlington Week of Action volunteers
Volunteering
Community, Mental Health, Young People, Nutrition, Families

We are organising a week of action in Hemlington from the 21st - 25th July. Monday between 9:00am - 6:00pm Tuesday to Friday between 9:00am till 3:00pm

 
Do Good, Feel Good, Litter pick, Keep Boro Tidy 28.08.25
Volun-tees
Min. 0 Weeks Minimum weeks
Do Good, Feel Good, Litter pick, Keep Boro Tidy 28.08.25
Volunteering

Keep Boro Tidy Community Litter Pick As a Do Good, Feel Good event, come and join us to give back to our community. Thursday 28th August 2025, from 12:30-14:30

Related Articles

Girlguiding Cleveland
GIRLGUIDING UK
Find your place in our team of inspirational women, sharing their skills and passions with girls. Enjoy the opportunities guiding has to offer.
Samaritans
SAMARITANS
Volun-tees were approached by a group of Interior design and architecture students keen to work on a live project. Samaritans was chosen for a room...
Volun-tees
Heather Carabine
"Volunteering was essential - it gave me the knowledge I needed about working with patients so that I could answer the questions fully at my job...