Purpose of Your RoleThe purpose of this role is to provide reception and call handling support to FRADE office staff. This may include answering a steady stream of telephone calls, arranging delivery appointments, answering customer queries and any other in-bound calls. Duties Include•Handling in-bound telephone calls.•Recording customer details and scheduling delivery appointments.•Taking telephone messages and forwarding them to appropriate members of staff.•Dealing with customer questions and queries in a professional manner.•To provide excellent customer service and be helpful to customers. Core Skills•The ability to work to instruction.•Good verbal and written communication skills.•Good time management and organisation skills.•The ability to work independently or in a team.
Similar Opportunities
Join our Dementia Carers for their weekly peer support group. In this group you will learn about the first hand experiences of people caring for someone living with dementia and find out more about local services and opportunities for support.
If you’d like to help to collate and share information relevant to people living with dementia and their carers then this could be the role for you!
A Community Gospel Choir event in Stewart Park Middlesbrough
