Initial Contact team members carry out a quick, 5-minute assessment to decide upon the best next steps for clients – do they need information, to be seen by an assessor or adviser, or can another agency help them better?
This is an intense, dynamic, and focused role. As member of the Initial Contact tea, you will:
- Meet and greet clients via phone, email or in person
- Identify the client’s presenting problem(s) and situation
- Assess the risk/urgency of the client’s issue and their ability to deal with the problem themselves
- Identify and explain the clients’ options
- Ensure clients know that they can get back in touch if necessary
- Refer, signpost & provide information
- Update Casebook to record your client contacts
Similar Opportunities
As a Community Engagement and Outreach volunteer, you will play an important role in speaking to people in the community about their views on local health and care services.
As a Digital communications volunteer/social media volunteer you will be supporting Healthwatch Darlington to manage our social media and website by creating and/ or reviewing content and responding to people’s comments or queries.
An Information and Signposting volunteer helps people get the information they need about health and care services and how to access community support. you will be supporting people to get the information they need.
